This article applies to: Soverin Suite users.
Good to know
Invitations are sent by email if email invitations are enabled in the environment and for the participant.
The recipient doesn't need a Soverin Suite account to receive the invitation.
Simply entering an email address in the search field isn't enough. You must also select the person from the search results.
What should I do if someone doesn't receive my appointment invitation?
Check whether you've added the participant correctly and saved the appointment. Below, you'll find the possible causes and solutions.
The participant wasn't added correctly
Cause: The email address was entered incorrectly, or the person wasn't selected from the search results.
Solution: Check whether the email address is correct and the person appears in the participants list.
The appointment wasn't saved
Cause: The appointment wasn't saved, so the invitation wasn't sent.
Solution: Check whether you've saved the appointment.
The invitation is in the spam folder
Cause: The invitation may have ended up in the recipient's spam or junk email folder.
Solution: Ask the recipient to check their spam or junk email folder.
Email notifications are disabled
Cause: Email notifications may be disabled for the participant.
Solution: Check whether email notifications are enabled in the participant's settings.
The participant still hasn't received the invitation
Cause: The invitation hasn't arrived despite the previous checks. The exact cause is unknown.
Solution: Contact Soverin. Include the appointment title and time, the recipient's email address, and any error messages.