How do I solve issues with editing or deleting appointments in Soverin Suite?

This article applies to: Soverin Suite users.

Good to know

• In a shared calendar, you may only have permission to view appointments.

• If someone else invited you to an appointment, you may not be able to edit its details.

• Deleted appointments are not kept indefinitely. The retention period depends on the settings.

• The trash in the Calendar app is separate from Deleted files in the Files app.

How do I troubleshoot appointment issues in my Soverin Suite calendar?

Check which issue you're experiencing when editing, deleting, or restoring an appointment. Below, you'll find the possible causes and solutions.

I can't edit an appointment

Cause: You may be using a shared calendar where you only have permission to view appointments. If someone else invited you, you may not be able to edit the appointment details.

Solution: Check whether you're using the correct calendar and have permission to edit appointments. If necessary, ask the calendar owner or meeting organizer for help.

I can't delete an appointment

Cause: You may not have permission to edit appointments in the selected calendar.

Solution: Check whether you're using the correct calendar and have permission to edit appointments. If necessary, ask the calendar owner or meeting organizer for help.

I get an error message when editing or deleting an appointment

Cause: An error message appears when you try to edit or delete an appointment. The exact cause is unknown.

Solution: Contact Soverin. Explain which action you're trying to perform and provide the exact error message.

I accidentally deleted an appointment

Cause: You deleted an appointment that you want to keep.

Solution: Check whether the appointment is still in the Calendar app's trash. Follow these 4 steps:

1. Open the Calendar app.

2. Click Trash in the bottom-left corner.

3. Find the deleted appointment and use the available restore option.

4. Check that the appointment appears in your calendar again.

Don't empty the trash if you still want to restore an appointment. The retention period for deleted appointments depends on the settings.