This article applies to: Soverin Suite users.
Good to know
Your browser or Talk Desktop needs permission to use your microphone and camera.
Other programs using the same devices may interfere with their operation.
How do I troubleshoot microphone or camera issues in Soverin Suite?
First, check whether your microphone and camera are turned on, the correct devices are selected, and your browser or Talk Desktop has access to them. Then find the issue you're experiencing below and follow the corresponding solution.
No one can hear me during the video call
Cause: Your microphone is muted, you've selected the wrong microphone, or your browser or Talk Desktop doesn't have access to your microphone.
Solution:
Check whether your microphone is muted.
Make sure you've selected the correct microphone.
Check whether your browser or Talk Desktop has permission to use your microphone.
My camera isn't working during the video call
Cause: Your camera is turned off, camera access is blocked, or another program is using the camera.
Solution:
Check whether your camera is turned on using the camera icon.
Check whether your browser or Talk Desktop has access to your camera.
Close any other programs that are using your camera.
The microphone or camera icons are greyed out
Cause: Your browser or Talk Desktop may not have permission to use the devices, or another program may be using the same equipment.
Solution: Check your browser or Talk Desktop permissions and close any other programs that are using the same devices.
I hear a lot of background noise or echo
Cause: Background noise or echo is interfering with the video call.
Solution: Enable noise suppression and, if necessary, echo cancellation. Using a headset is also recommended.