This article applies to: Soverin Suite users.
Good to know
You need enough available storage space to upload files.
You need permission to add files to a shared folder.
If an upload fails, check which files have already been uploaded before trying again.
How do I solve file upload issues in Soverin Suite?
Check which issue you are experiencing while uploading files. Below, you'll find the possible causes and solutions.
I don't have enough storage space
Cause: There is not enough available storage space to upload the file.
Solution: Free up storage space or contact Mijndomein.
I can't upload files to a shared folder
Cause: You may only have read-only access to the shared folder.
Solution: Ask the owner of the shared folder to give you permission to add files.
My upload keeps getting interrupted
Cause: The upload may be interrupted due to an internet connection issue.
Solution: Check your internet connection. First, check which files have already been uploaded, then try again. This helps prevent unnecessary duplicate files.
A file with the same name already exists
Cause: A file with the same name already exists in the selected folder.
Solution: Read the message carefully before proceeding. Only choose to replace the file if you want to overwrite the existing one. Want to keep both files? Rename the new file before uploading it.