This article applies to: Soverin Suite users.
Good to know
Files under Deleted files do not count towards your regular storage limit. You don't need to empty the trash to free up space.
The trash has its own storage and retention rules. You cannot restore permanently deleted files using the normal restore option.
Sharing, renaming, or moving files to another folder within your account does not free up storage space.
Deleting a shared file may also remove it for other users. Check with them first if you're unsure.
What should I do if my Soverin Suite storage is full?
Check which files take up the most space. Download any files you want to keep, then delete files you no longer need to store online. Follow these 12 steps:
Log in to Soverin Suite.
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Open the apps menu and select Files.
Check your storage usage in the bottom-left corner, for example 41 KB used.
Go to All files and click the Size column to sort files by size. Click again if necessary to show the largest files first.
Open your folders to check the files inside them. The displayed folder size may not clearly show how much space its contents take up.
Want to keep a file but no longer store it online? Click the three dots next to the file to open the Actions menu.
Select Download.
Check that the download is complete and that the file opens correctly on your computer. Store important files in a safe location. Make an additional copy if this will be the only remaining version.
Find the file you no longer need to store online and open the Actions menu using the three dots.
Select Delete file and confirm if prompted.
Repeat these steps for any other files you no longer need to store online.
Refresh the page and check your storage usage. Then try uploading or saving a file again.
The image below shows the storage usage in the bottom-left corner of the Files app. You can find the Download and Delete file options in the Actions menu.
Do I need to empty the trash to free up storage space?
No. Files under Deleted files do not count towards your regular storage limit. You don't need to empty the trash to free up space.
If you might want to restore deleted files later, leave them in the trash. The trash has its own storage and retention rules. You cannot undo permanent deletion using the normal restore option.
What if I still don't have enough storage space?
Check whether you've freed up enough space for the file you want to upload.
Need more storage space? Contact Soverin to ask about the available options for additional storage.
Also contact Soverin if your storage usage seems incorrect or if you receive an error message despite having enough available space. Include the amount of storage space shown and the exact error message.